Return & Refund Policy

Last updated: 01/03/25

---

Return Window

Customers must notify us of any issues within 30 days of delivery to be eligible for a return, replacement, or refund.

---

Eligible Returns

Returns or refunds are only accepted under the following conditions:

• The item is damaged

• The item is defective

• The item received is incorrect

Because our products are made to order, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Style or color preference

---

Return Shipping Costs

• We cover return shipping costs for items that are damaged, defective, or incorrect.

• Returns for any other reason are not accepted.

---

How to Initiate a Return

To request a return or refund:

1. Contact us by email within 30 days of delivery

2. Include your order number

3. Attach clear photos showing the issue

Once approved, we will provide return or replacement instructions.

---

Refund Method

Approved refunds are issued to the original payment method used at checkout.

---

Refund Processing Time

Refunds are processed within 7–14 business days after the returned item is received and inspected, or after the issue is approved (if a return is not required).

---

Replacements

If the issue qualifies, we may offer a replacement instead of a refund at no additional cost.

---

Order Cancellations

Orders may be canceled only before production begins. Once production has started, orders cannot be canceled.

---

Lost or Undelivered Packages

If a package is lost or not delivered due to a carrier issue, please contact us so we can investigate and assist.

---

Contact Us

For all refund, replacement, or order-related questions, contact us at:

Email: chester@scpmerchstore.com

Phone: 602-677-8712

We respond to most inquiries within 24–48 hours.