Shipping Policy

Last updated: 01/08/25

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Order Processing Time

All orders are made to order.
Orders are processed within 3–5 business days after payment is confirmed.

Processing time does not include shipping time.

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Shipping Methods

We ship orders using reliable carriers such as:

• USPS

• UPS

• DHL

• Local or regional carriers (depending on destination)

The shipping carrier is selected automatically based on your location.

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Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Any applicable shipping fees are the responsibility of the customer unless otherwise stated.

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Estimated Delivery Times

Estimated delivery times begin after processing and vary by destination:

• United States: 5–10 business days

• Canada: 7–14 business days

• Europe: 7–15 business days

• Australia & New Zealand: 10–20 business days

• Rest of World: 10–25 business days

Delivery times are estimates and may vary due to carrier delays, customs, or external factors.

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International Shipping & Customs

For international orders:

• Customs duties, taxes, and import fees are not included in the item price or shipping cost.

• The customer is responsible for any customs fees imposed by their country.

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Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.

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Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (if available).

Tracking updates depend on the carrier and destination.

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Lost, Delayed, or Undelivered Packages

If your package is delayed or appears lost:

• Contact us and we will assist in investigating the issue with the carrier.

• We are not responsible for delays caused by the carrier, customs, or incorrect address information.

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Shipping Restrictions

If shipping to your location is unavailable, this will be indicated at checkout.

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Contact Us

If you have any questions about shipping, tracking, or delivery, contact us at:

Email: chester@scpmerchstore.com

Phone: 602-677-8712

We respond to most inquiries within 24–48 hours.